Refund policy
At Roovam , customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
Return Eligibility
We accept return requests within 7 days of delivery.
To be eligible for a return, the item must:
- Be unused and unworn
- Have all original tags attached
- Be in its original packaging
- Be free from stains, odors, damage, or alterations
Returns requested after 7 days of delivery may not be accepted.
Non-Returnable Items
The following items are not eligible for return or refund:
- Products that have been used, washed, or damaged by the customer
- Customized or personalized products
- Products purchased during special clearance or final sale offers
- Items returned without original tags and packaging
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
To process your request, please provide:
- Order number
- Clear photos of the product
- Photos of the packaging (if applicable)
After verification, we will arrange a replacement, exchange, or refund as appropriate.
Return Process
To initiate a return, contact our support team at:
Email: roovam0101@outlook.com
Please include your order number and reason for the return.
Once your request is approved, return instructions will be shared with you.
Refund Process
After receiving and inspecting the returned product:
- Approved refunds will be processed within 5–10 business days
- Refunds will be credited to the original payment method used during purchase
- Processing time may vary depending on your bank or payment provider
Exchange Policy
We offer exchanges for size issues, subject to stock availability.
Exchange requests must be made within 7 days of delivery.
Products must be returned in unused condition with all original tags attached.
Cancellation Policy
Orders can only be cancelled before they are shipped.
Once an order has been dispatched, cancellation requests cannot be accepted.
For prepaid orders cancelled before shipment, refunds will be processed within 5–10 business days.
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact Email : Roovam0101@outlook.com