Terms of service

Welcome to Roovam . By accessing and using our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. General

By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

We reserve the right to modify, update, or change these Terms & Conditions at any time without prior notice.

2. Products & Services

We strive to ensure that all product descriptions, images, pricing, and availability information displayed on our website are accurate.

However:

  • Product colors may vary slightly due to screen settings and photography.
  • We do not guarantee that product descriptions or other content are completely error-free.
  • Product availability is subject to change without notice.

3. Pricing & Payments

  • All prices are listed in Indian Rupees (INR).
  • Prices are subject to change without prior notice.
  • We reserve the right to cancel orders resulting from pricing or technical errors.
  • Payment must be completed before order processing and shipment.

We accept secure payments through approved payment gateways.

4. Order Acceptance

After placing an order, you will receive an order confirmation email or message.

However, order confirmation does not guarantee acceptance of the order. We reserve the right to cancel or refuse any order for reasons including:

  • Product unavailability
  • Payment issues
  • Incorrect pricing
  • Suspected fraudulent activity
  • Violation of our policies

5. Shipping & Delivery

Delivery timelines provided on the website are estimated and may vary due to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Unexpected operational issues

We are not responsible for delays caused by third-party courier services.

6. Returns, Refunds & Exchanges

Returns, refunds, and exchanges are governed by our Return & Refund Policy.

Customers are encouraged to review the policy before making a purchase.

7. Intellectual Property

All content available on this website, including but not limited to:

  • Logos
  • Product images
  • Graphics
  • Text
  • Designs
  • Branding materials

is the exclusive property of Roovam and is protected by applicable intellectual property laws.

Unauthorized use, reproduction, or distribution is strictly prohibited.

8. User Conduct

Users agree not to:

  • Use the website for unlawful purposes
  • Attempt to gain unauthorized access to our systems
  • Interfere with website functionality
  • Upload or transmit malicious software or harmful content
  • Misrepresent personal information

Violation of these terms may result in account suspension or legal action.

9. Limitation of Liability

To the maximum extent permitted by law, Roovam shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Use of the website
  • Product usage
  • Delivery delays
  • Service interruptions
  • Technical errors

Our total liability shall not exceed the amount paid by the customer for the purchased product.

10. Privacy

Your use of this website is also governed by our Privacy Policy.

By using the website, you consent to the collection and use of information as described in our Privacy Policy.

11. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts located in delhi .

12. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Roovam
Email: roovam0101@outlook.com
Phone: 91050XXXXX
Address: C- 409 , 4th Floor, Middle Circle, Connaught Place, New Delhi, Delhi – 110001, India.